Report a website problem
Please report technical and web-related problems to itservicedesk@9599599.com. The problems may include:
- general website issues
- broken links
- out-of-date content
- Terminalfour issues.
After you report a problem
- Your call will be logged in UniDesk, the service desk system.
- The system will automatically send you an acknowledgement when your call has been received.
- Some calls can be answered by first line support (IT Service Desk); others will need to be escalated to second line support (Digital Communications team).
- Your call will be prioritised depending on the urgency and impact of the incident (see below).
Priorities
UniDesk generally operates the following priorities for calls:
Urgency | Affects individuals | Affects department | Affects University |
---|---|---|---|
Normal | Low priority 8 days |
Normal priority 5 days |
Medium priority 3 days |
Higher | Normal priority 5 days |
Medium priority 3 days |
High priority 2 days |
Highest | Medium priority 3 days |
High priority 2 days |
Critical priority 1 day |
Comments and suggestions
We welcome your comments and suggestions; please send them to itservicedesk@9599599.com.
Training
Current staff and students may find information on further help and training which is available on our training pages.